Welcome to Waraq, a food preparation and delivery service operating in the State of Kuwait. By accessing our website, mobile application, or placing an order, you agree to the following Terms and Conditions. Please read them carefully.

Definitions

Waraq / We / Us: Refers to the Waraq restaurant, its services, and its operations within Kuwait.

Customer / You: Any user accessing our platforms or purchasing our products.

Products: Meals, food items, and beverages offered by Waraq.

Acceptance of Terms

By using Waraq’s services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Waraq reserves the right to update or modify these terms at any time without prior notice.

Scope of Service

Waraq prepares and sells food items exclusively within the State of Kuwait.
Menu items, prices, and availability may vary depending on location and supply.

Orders and Payment

Order Methods: Orders may be placed through our website, mobile app, phone, or in-store.

Payment Methods:

Online payment (K-Net / credit cards)

Cash on delivery (subject to availability)

Order Confirmation: Orders are considered confirmed only once a confirmation message is sent to the customer.

Pricing: All prices are in Kuwaiti Dinar (KWD) and include applicable taxes.

Delivery

Delivery is available only within areas covered by Waraq.

Delivery time may vary based on location, traffic, and driver availability.

Delivery fees apply and are displayed at checkout.

Customers must provide accurate address details and an active phone number. Incorrect information may result in delays or cancellation.

Cancellation and Refund Policy

Cancellation Before Preparation: Customers may cancel an order if food preparation has not started.

Cancellation After Preparation: Orders cannot be canceled once food preparation has begun due to the perishable nature of food.

Incorrect Orders: If you receive an incorrect or non-matching order, please contact us within 30 minutes with proof (photo/video).

Refunds: Returned food items cannot be accepted for health and safety reasons. Compensation or refund may be offered depending on the case.

Quality and Food Safety

Waraq adheres to Kuwait’s food safety and hygiene regulations.
Waraq is not responsible for any issues arising from improper handling or storage of food after delivery.

Allergies and Dietary Information

Customers must notify Waraq of any allergies.
Products may contain allergens, and Waraq cannot guarantee that meals are free from all allergenic substances.

Intellectual Property

All content, including logos, designs, images, text, and product descriptions, is the property of Waraq and may not be used without written permission.

Use of Website and App

Users must not misuse Waraq’s digital platforms.
Waraq may suspend or terminate access for violations of these terms.

Limitation of Liability

Waraq is not liable for any direct or indirect damages resulting from misuse of our services.

Services are provided “as is” without any express or implied warranties.

Privacy Policy

Waraq is committed to protecting customer data and using it solely for service delivery and experience improvement.
Data may be shared only in accordance with Kuwaiti law or with customer consent.

Governing Law

These Terms and Conditions are governed by the laws of the State of Kuwait.
Any disputes shall fall under the exclusive jurisdiction of Kuwaiti courts.